Try everything! The worst that is going to happen is that someone will tell you not to do it again.Nigel Franklyn
I’m Nigel Franklyn, The Spa Whisperer
WHAT I DO
I develop and reenergize international luxury spas, working closely with the personal development of therapists and the entire team. I create luxury spaces that provide an elevated experience and successfully drive revenue. It’s a really exciting process, and I enjoy watching people settle out of their comfort zones and trust in the process.
WHEN YOU START YOUR DAY, WHAT WEBSITES DO YOU CHECK FIRST?
My calendar – Instagram – Twitter – and then whatever product or esthetics machine I am currently researching. I always have something to research!
WHAT IS A TREND YOU SEE FOR THE FUTURE OF SPA AND WELLNESS SERVICES OR THE HOSPITALITY INDUSTRY?
Medical wellness is starting to find its feet in the industry. I also see a deeper focus on creating a more holistic and emotional spa experience, rather than focusing on the physical treatments alone.
WHAT IS THE BEST CAREER ADVICE YOU’VE RECEIVED?
Try everything! The worst that is going to happen is that someone will tell you not to do it again.
WHAT ADVICE WOULD YOU GIVE TO AN ASPIRING SPA BUSINESS OWNER OR DIRECTOR?
Do not lose sight of your vision! I think people come to the industry with wonderful, emotional, altruistic intentions, but quickly lose the connection when the stresses of business take over. I would also say that people should hire therapists with passion, not necessarily talent – and hire therapists you trust with your vision, who will make effective decisions and who will take care of the vision for you.
WHAT DO YOU DO, FOR YOURSELF, TO ASSURE YOUR OWN HEALTH AND WELLNESS?
I practice Transcendental Meditation twice a day. It keeps me energized and focused! I lead a relatively healthy lifestyle, but I have a very strict, healthy diet when I am on property – fresh, unprocessed foods. I like clarity when I work and I think getting into a strict diet and fitness regimen helps me a lot.
WHERE IS YOUR NEXT DREAM VACATION OR TRAVEL DESTINATION?
I don’t really take too many vacations. When I have time off, I go home to San Francisco. My favourite destination is always either home to the City or anywhere in Southeast Asia.
WHAT IS YOUR FAVORITE QUOTE OR WORDS OF INSPIRATION?
When you get to the end of all the light you know and it’s time to step into the darkness of the unknown, faith is knowing that one of two things shall happen: either you will be given something solid to stand on, or you will be taught how to fly. ― Edward Teller